IDC predicts that of the IT & Business Services market, the IT Services market contributed 78.1% and grew by 8.1% in 2022 compared to the 7.9% growth in 2021. IT & Business Services market is projected to grow at a CAGR of 8.0% between 2022-2027 and reach US$ 20.42 billion by the end of 2027. IDC classifies the IT & Business Services market into three primary markets – Project-Oriented, Managed Services, and Support Services. For 2022, project-oriented services registered the highest growth rate at 8.0%, followed by managed services at 7.2%, and support services at 6.4% respectively.

Revenues from digital services, products, and experiences continue to grow and for many organizations now provide the lion’s share of income (or will soon). This has significant implications for CIOs in India. The most direct outcome is that technology is intertwined with — and impacts the lives of — employees, customers, partners, and society. Technology products, services, and solutions have become a fundamental pillar when looking at performance and growth, engagement and satisfaction, safety and security, governance and privacy, sustainability, ethics, well-being and payments, and many more.

EmergeTech2024 will help senior IT Decision Makers in India understand these new and emerging roles, and how they can succeed while creating innovative solutions for current and emerging challenges — adapting to changing business environments, creating new business models, and massively scaling in the digital economy.