36% of APAC enterprises believe that remote and hybrid work arrangements will become standard business procedures.
Remote and hybrid work arrangements have grown in popularity, especially since the pandemic. They offer employees flexibility in terms of work location and time, which can lead to improved work-life balance and productivity. Remote work allows employees to work from home or other locations, while hybrid work involves a mix of in-office and remote work. According to the IDC MarketScape : Asia/Pacific Intelligent Digital Workplace Services 2023 Vendor Assessment, Accenture and Avanade, HCL Technologies, Infosys, TCS and Wipro are identified as “Leaders” among the intelligent Digital Workplace Services vendors. Followed closely by “Major Players” in the market namely Atos, DXC Technology, Movate, Unisys and UST.
Findings from IDC’s Future Enterprise Resiliency and Spending Survey – Wave 11 (Dec 2022) reveals that 36% of Asia/Pacific enterprises believe that “remote and hybrid work models will be an embedded part of accepted work practices” going forward. Businesses must, among other things, ensure security throughout the hybrid workplace estate, facilitate effective engagement and collaboration among a distributed workforce, plan for workplace experience parity across a variety of environments, and reimagine the physical workplace.
To deliver on these workplace expectations, vendors need to differentiate through robust workplace consulting and advisory services to help customers envision a workplace that provides concrete support for their organisational goals, unique workplace platforms and assets (including function and industry specific IP) to deliver hyper-personalization and contextualization, deliver superlative employee experience through pervasive workplace intelligence and automation and demonstrate a strong commitment to customers’ success through innovative, skin-in-the-game contracting mechanisms.
“Hybrid work has emerged as the dominant enterprise operational model over the last few years, bringing with it new and elevated expectations from digital workplace environments. Digital Workplace Services vendors with well-articulated workplace transformation advisory and implementation capabilities, and with the requisite platforms, services offerings, and partnerships to realize and manage such an intelligent workplace environment will be partners of choice in this age of hybrid work”, says Pushkaraksh Shanbhag, Associate Research Director, Cloud and IT Services Research, IDC Asia/Pacific.
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