In a statement released on Tuesday, Sabine Keller-Busse, director of the Swiss bank’s domestic division, said that AI is changing the way clients interact with their bankers at UBS.
Artificial intelligence is causing a change in how customers communicate with their bankers at UBS, according to a Tuesday statement from Sabine Keller-Busse, director of UBS’s domestic division. She compared the change to how patients now visit doctors with a mental image of their condition and how clients use AI to generate concepts that they then present to the bank. At the Point Zero Forum in Zurich, Keller-Busse stated, “In our industry, this will happen as well because with Chat GPT, there is more data available.” “We have to be aware that our clients are using it.”
The Swiss bank launched a pilot program last year for quick financing, targeted at small and midsize businesses that frequently have an urgent need for liquidity. The bank has been incorporating artificial intelligence into the services and products it provides to its clients. According to her, using this service expedites the process for the generally typical product by avoiding credit officials. “This is just the start of what lies ahead,” stated Keller-Busse.
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