Apple stated in a press release that the issue is not related to the sleek titanium case that holds the high-end iPhone 15 Pro and iPhone 15 Pro Max rather than the stainless steel used on prior smartphones.
Apple is blaming a software error and other issues associated with popular apps such as Instagram and Uber for causing its just-launched iPhone 15 models to overheat, sparking concerns about them being too hot to handle.
The Cupertino, California-based corporation announced on Saturday that it is working on an upgrade to the iOS17 operating system that drives the iPhone 15 series to prevent the smartphones from growing uncomfortably hot, as well as working with apps that are running in ways that “overload the system.”
Instagram, which is owned by Meta Platforms, updated its app earlier this week to prevent it from heating up the device when running the latest iPhone operating system.
According to Apple, Uber and other apps, such as the video game Asphalt 9, are still in the process of being updated. It did not provide a timeframe for when its own software repair will be released, but stated that no safety risks are likely to hinder iPhone 15 customers from using their devices while the update is being developed.
“We have identified a few conditions that can cause the iPhone to run warmer than expected,” Apple said in a brief statement following media reports detailing overheating issues on online message boards.
Concerns were exacerbated that cited the overheating issue in its own testing of the latest iPhones, which were released a week ago.
It’s not uncommon for new iPhones to become extremely heated during the first few days of use or while being restored using backup data saved in the cloud—concerns that Apple already warns users about. The devices can also grow hot while using programmes that require a lot of processing power, such as video games and augmented reality technologies, but the heating issues with the iPhone 15 models have gone beyond those standard scenarios.
Apple stated in a press release that the issue is not related to the sleek titanium case that holds the high-end iPhone 15 Pro and iPhone 15 Pro Max rather than the stainless steel used on prior smartphones.
Apple also refuted suggestions that the overheating issue in the new models was caused by a switch from its proprietary Lightning charging connector to the more widely used USB-C port, which let it comply with a European regulator’s mandate.
Although Apple expressed faith that the overheating concern will be resolved soon with upcoming software upgrades, the issue could negatively affect sales of its flagship product at a time when the company has had three straight quarters of year-over-year sales reductions.
The slump has impacted iPhone sales, which decreased 4% year on year in the nine months covered by Apple’s previous three fiscal quarters.
Apple is attempting to boost sales by hiking the beginning price of its top-of-the-line iPhone 15 Pro Max to $1,200, a $100, or 9%, increase over last year’s identical model.
Concerns about Apple’s unusually low sales have already wiped off more than $300 billion in shareholder worth since the company’s market capitalization reached $3 trillion for the first time in late June.
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