BFSI Survey Form - CIO News

July, 2024

09.30AM to 07.30 PM

BFSI Survey

BFSI (Banking, Financial Services, and Insurance) and Fintech market in India is expected to witness significant growth in the coming years. The market is expected to be driven by factors such as increasing internet penetration, rising mobile usage, government initiatives such as Digital India and Jan–Dhan Yojana, and a growing middle–class population with higher disposable income.

Whether you're in Banking, Financial Services, or Insurance, take a moment to contribute to our survey tailored to your specific field on Digital Transformation, Cybersecurity, or Customer Experience, and help us drive positive change in the BFSI sector.

Your feedback will play a crucial role in enhancing the quality and effectiveness of BFSI services. Together, let's innovate and elevate the standards of the industry.

Start the survey now!

Financial Services Survey

Name

Company Name

Designation

1. Deepening customer relationships

How are you enhancing the customer relationships?

What initiatives are you taking for educating and empowering customers?

Others (please specify)

2. Customer engagement

How are you delivering value to the customers?

Personalized customer experiences

What trends are you observing by using conversational AI / ChatGPT

3. Client offerings

How are you offering new product and services through digital channels

Creating trust and transparency for using customer information

What steps are you taking to integrate AI, ML and innovation into your Customer experience journeys?

What collaboration tools are currently being used by your team for managing the customer life cycle?

Do you have an enterprise CRM solution in place?

How are you managing your customer on-boarding journey?

What touchpoints do you provide to your customers?

How do you enable the customer to choose the product and services

Name

Designation

Company Name

1. Is there a clearly deﬁned plan for digital transformation which has been defined and communicated throughout the organisation?

If yes, what were the primary drivers for your digital transformation efforts? (Select all that apply)

How would you rate the progress of your digital transformation efforts on a scale from 1

Which emerging technologies have you adopted or plan to adopt as part of your digital transformation efforts?

Others (Free text response)

Which areas/ functions have been covered under your digital transformation programme? (Select all that apply)

Others (Free text response)

Who is responsible for execution of your digital transformation initiatives?

Others (Free text response)

What is the involvement of partners/ consultants for execution of your digital transformation initiatives?

How do you measure the success of your digital transformation initiatives? (Rank in order of importance)

Others (Free text response)

Please outline your top 3 success stories (Free text response)

How involved are your employees in your digital transformation journey

Do your employees have the relevant skills needed to carry out the digital transformation

Are your training programs aligned to your digital transformation objectives

If yes, please provide details (free text response)

Challenges

What are the biggest challenges you have encountered in your digital transformation journey? (Select all that apply)

Others (Free text response)

How do you address these challenges? (Free text response)

Name

Company Name

Designation

What are the main reasons that’s causing hindrances to bring digital transformation?

How does your insurance company balance the need for cybersecurity with the need for customer convenience in online services and self-service portals?

How does your organization ensure the security of cryptocurrency holdings and transactions in insurance operations?

How would you rate the security and protection of personal data in our company?

How frequently does your insurance company conduct vulnerability assessments and penetration testing to identify potential cybersecurity risks?

How does your insurance company ensure that third-party vendors and partners who have access to sensitive data comply with relevant cybersecurity regulations and standards?

What are the top cyber security threats in 2023 for the Insurance sector?

Insurance Survey

Name

Designation

Company Name

How are you managing your customer on-boarding journey?

What touchpoints do you provide to your customers?

How do you enable the customer to choose the product and services

How are you managing the claim and settlement process?

What are the key challenges you face in customer acquisition and retention in your business?

Customer centricity is the key in the insurance sector . What are the ways you follow to bring a customer centric approach ?

Others (please specify)

How does your organization communicate with customers regarding the use of telematics and UBI in its operations?

How does your institution use data analytics to better understand customer needs and preferences, and what impact is this having on your business?

To enhance customer experience, what is your organization doing?

How do you measure the success of your omnichannel customer experience strategy?

Others (please specify)

In what ways do you plan to improve your omnichannel customer experience strategy in the future?

Others (please specify)

What are the biggest challenges your organization faces in providing an omnichannel customer experience?

Others (please specify)

Name

Designation

Company Name

1. Is there a clearly deﬁned plan for digital transformation which has been defined and communicated throughout the organisation?

If yes, what were the primary drivers for your digital transformation efforts? (Select all that apply)

How would you rate the progress of your digital transformation efforts on a scale from 1

Which emerging technologies have you adopted or plan to adopt as part of your digital transformation efforts?

Others (Free text response)

Which areas/ functions have been covered under your digital transformation programme? (Select all that apply)

Others (Free text response)

Who is responsible for execution of your digital transformation initiatives?

Others (Free text response)

What is the involvement of partners/ consultants for execution of your digital transformation initiatives?

How do you measure the success of your digital transformation initiatives? (Rank in order of importance)

Others (Free text response)

Please outline your top 3 success stories (Free text response)

How involved are your employees in your digital transformation journey

Do your employees have the relevant skills needed to carry out the digital transformation

Are your training programs aligned to your digital transformation objectives

If yes, please provide details (free text response)

Challenges

What are the biggest challenges you have encountered in your digital transformation journey? (Select all that apply)

Others (Free text response)

How do you address these challenges? (Free text response)

How does your organization view the potential of telematics and UBI to improve claims processing in the insurance industry?

How do you plan to further incorporate predictive insurance analytics into your operations in the future?

How do you see the use of predictive insurance analytics evolving in the next few years?

Which digital transforming technology would you like to incorporate in the Insurance business?

How does your organization address the potential ethical concerns associated with the use of AI technology in insurance operations?

How would you rate the level of investment in AI technology within your organization for insurance operations?

How does your organization address the potential challenges associated with implementing parametric insurance in its operations?

What are the key business issues that your management Board is looking for IT to address ?

How does your organization address the potential risks associated with the use of blockchain technology in insurance operations?

How important is collaboration with fintech startups and other third-party providers in driving innovation and growth in the sector?

Name

Company Name

Designation

What are the main reasons that’s causing hindrances to bring digital transformation?

How does your insurance company balance the need for cybersecurity with the need for customer convenience in online services and self-service portals?

How does your organization ensure the security of cryptocurrency holdings and transactions in insurance operations?

How would you rate the security and protection of personal data in our company?

How frequently does your insurance company conduct vulnerability assessments and penetration testing to identify potential cybersecurity risks?

How does your insurance company ensure that third-party vendors and partners who have access to sensitive data comply with relevant cybersecurity regulations and standards?

What are the top cyber security threats in 2024 for the Insurance sector?

How does your insurance company balance the need for cybersecurity with the need for customer convenience in online services and self-service portals?

How does the insurance company assess the cybersecurity posture of third-party vendors viz. technology service providers, TPAs, healthcare centres or partners it interacts with?

How ready are insurance companies in adherence with IRDA guidelines on cybersecurity?

Banking Survey

Name

1. Deepening customer relationships

1.1. How are you enhancing the customer relationships?

1.2. What initiatives are you taking for educating and empowering customers?

2. Customer engagement

2.1. How are you delivering value to the customers?

2.2. Personalized customer experiences

2.3. What trends are you observing by using conversational AI / ChatGPT

3. Client offerings

3.1. How are you offering new product and services through digital channels

3.2. Creating trust and transparency for using customer information

3.3. What steps are you taking to integrate AI, ML and innovation into your Customer experience journeys?

3.4. What collaboration tools are currently being used by your team for managing the customer life cycle?

Name

Company Name

Designation

Consumers are now naturally apprehensive of how institutions handle their personal data collected by institutions to provide hyper personalized solutions. Why do you think consumers are apprehensive?

What are the top cyber security threats in 2023 for banks?

How frequently does your banking company conduct vulnerability assessments and penetration testing to identify potential cybersecurity risks?

How does the bank handle security patches and updates for its digital banking platforms?

Which compliance ask do you find most significant for your organisation?

How does your insurance company ensure that third-party vendors and partners who have access to sensitive data comply with relevant cybersecurity regulations and standards?

What are the top cyber security threats in 2023 for the Insurance sector?

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July, 2024

09.30AM to 07.30 PM

BFSI Survey

Start the survey now!

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