CleverTap’s integrated approach to customer engagement made them the perfect fit for Canifa.
Mountain View, California, and Mumbai, India, February 7, 2024 (ACN Newswire): CleverTap, the all-in-one engagement platform, today announced that leading Vietnamese fashion brand Canifa has achieved a 54% higher app conversion rate after deploying CleverTap.
Canifa has more than 100 physical outlets across Vietnam and a strong online presence. Canifa strives to create smooth and differentiated customer journeys, and the same principle is extended to the shopping experience built on the mobile application. The tools previously used by Canifa had several limitations, leading to data silos and negatively impacting real-time personalization. This posed a significant challenge as they sought to win tech-savvy consumers within the Vietnamese fashion market, a fiercely competitive sector.
CleverTap’s integrated approach to customer engagement made them the perfect fit for Canifa. By unifying data from disparate sources, CleverTap helped Canifa build a detailed customer profile with granular insights on preferences, etc. Owing to the competitive nature of the fashion sector, it was essential to establish top-of-mind recall. For this, CleverTap leveraged various engagement channels—SMS, Push, in-app messages, email, etc.—to ensure consistent mindshare amongst users. Of these channels, push notifications and app channels played a pivotal role in ensuring timely and personalized interactions.
Benefits following CleverTap’s implementation:
- 7% boost in revenue per user (60-day period)
- 7% boost in retention (60-day period)
- 50% increase in conversion rate (MoM)
- 4% increase in stickiness (60-day period)
- 20% increase in retention rate
- 54% boost in app conversion rate
Hoang Quoc Khanh, MarTech Expert, Canifa, said, “CleverTap is a single, powerful tool that enables our marketers to independently design and deliver individualized experiences at speed and scale. We have seen our conversion rates increase by 54% and our revenue per user by 7%. This level of unprecedented growth helped ensure we retained our position as leaders in the Vietnamese fashion market. We look forward to deploying CleverTap’s platform for the upcoming brands within our diverse portfolio, anticipating similarly stellar outcomes.”
Sidharth Pisharoti, Chief Revenue Officer, CleverTap, said, “Partnering with a market leader such as Canifa within a hyper-competitive market was both a challenge and an opportunity for us. In today’s fast-paced fashion landscape, trends shift rapidly, and adaptability is key. Canifa’s impressive 7% increase in revenue per user demonstrates CleverTap’s ability to positively impact customer business. And we look forward to playing a pivotal role in Canifa’s future successes.”
Also read: “Fail Fast Learn Fast and Move On”
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