US’s DHS exploring possibilities to use artificial intelligence to instruct immigration agents on interaction with migrants

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US’s DHS exploring possibilities to use artificial intelligence to instruct immigration agents on interaction with migrants
US’s DHS exploring possibilities to use artificial intelligence to instruct immigration agents on interaction with migrants

The Department of Homeland Security (DHS) is using artificial intelligence to train people who review refugee applications in the United States, Secretary Alejandro Mayorkas announced on Tuesday.

The Department of Homeland Security (DHS) is testing artificial intelligence to train personnel who examine refugee applications in the United States, Secretary Alejandro Mayorkas told reporters on Tuesday.

The work covers what Mayorkas refers to as “labor-intensive” education, which often involves senior workers. In this trial, he explained, DHS is training machines to act like refugees so that officers can practice interrogating them.

“Refugee applicants, given the trauma that they have endured, are reticent to be forthcoming in describing that trauma,” he stated. “So we’re teaching the machine to be reticent as well” and to emulate other “characteristics” of candidates.

The remarks, delivered on the margins of the security-focused RSA Conference in San Francisco, expand on DHS AI initiatives unveiled earlier this year. The government has stated that it intends to create an interactive app to augment its immigration officer training, drawing on so-called generative AI, which generates unique information based on previous data.

Specifically, United States Citizenship and Immigration Services, a DHS agency, would develop an AI program to personalize training materials to officers’ needs and educate them to make more correct decisions, according to the Department.

DHS informed us that AI will not make immigration judgments on its own. Mayorkas stated that the AI will be able to assist officers by understanding country-specific conditions and other information.

The experiment is one of many studies being conducted in industry and government to decrease costs and increase performance using AI, particularly following ChatGPT’s widespread launch in 2022. Such experimenting has not been without drawbacks, such as translation errors, erroneous timeframes, and pronouns.

Among more “advanced” AI deployments, Mayorkas said the department has sought to detect irregularities when commercial trucks and passenger vehicles cross borders. The purpose, he said, is to assist the agency in detecting attempts to smuggle fentanyl and other contraband into the United States.

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