The partnership between Kapture CX and Google Cloud to deliver an intelligent customer experience across sectors was announced. In order to provide businesses of all sizes with top-notch, AI-powered CX and CRM software, KaptureCX has integrated its industry-leading CX and CRM solution on Google Cloud Marketplace as part of the partnership.
In response to growing customer expectations, digitally native brands and sectors, such as retail and BFSI, are depending more and more on cutting-edge CX technology. This is because the digital revolution is happening at a faster pace. Because of this, a smooth, omnichannel experience is essential to their brand loyalty. Kapture CX is still revolutionizing this market by providing customization to optimize customer journeys and creating an environment that is conducive to highly secure and effective customer care. More than a thousand customers have found a single, unified platform in KaptureCX that enables their support workers to handle high volumes of interactions through a variety of channels using automation driven by artificial intelligence.
As part of its ambitious plans, Kapture CX has teamed up with Google to offer CX solutions to these sectors. The integration of Google’s Dialogue Flow and CCAI into the CX platform’s solution represents a significant advancement in the industry.
Delighted with the announcement, Gaurav Juneja, CRO & Head of Partnerships of Kapture CX, said, “Joining hands with Google Cloud is an extension to our present commitment to achieving high end customer satisfaction and reducing cost by improving operational efficiency. This integration marks a pivotal step in our journey that will help us combine our expertise with Google’s cutting-edge AI and empower businesses to delight the customers with a turnkey omnichannel contact centre.”
As part of the plan, Vertex AI Agent Builder’s integrated Gen AI capabilities will enhance Google’s Dialogflow CX (advanced) with Kapture CX. Consequently, even when using virtual agents, it will assist brands in providing more organic, relevant, and customized consumer interactions. Furthermore, it will make it feasible for organizations to quickly roll out the platform across CX channels including email, messaging, and the web, manage their virtual agents, and grow with simplicity.
“We are always excited to see our customers build innovative products using our technology, and KaptureCX is doing just that and offering solutions to its diverse customers across sectors,” said Bikram Singh Bedi, Vice President and Country MD at Google Cloud India.
Furthermore, Google’s Contact Center AI (CCAI) Platform, a Contact Centre as a Service (CCaaS) solution that provides security and privacy in addition to unified data, will be integrated with Kapture CX. The CX platform will give organizations the ability to handle and automate high numbers of tickets, enabling them to provide sophisticated multimodal customer experiences across all channels.
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