A software upgrade released by the multinational cybersecurity company CrowdStrike last month caused system issues for numerous airlines as well as Microsoft clients. However, problems persisted at Delta the following day but decreased at other significant US carriers.
Microsoft placed the blame for Delta Air Lines’ protracted recovery from a worldwide cyber incident that resulted in the cancellation of nearly 6,000 flights on the airline. A software upgrade released by the multinational cybersecurity company CrowdStrike last month caused system issues for numerous airlines as well as Microsoft clients. However, problems persisted at Delta the following day but decreased at other significant US carriers.
According to Microsoft, based on its initial assessment, Delta appears to have not updated its IT infrastructure in contrast to its rivals. However, Delta claimed that, in addition to the billions it spends annually on IT operational costs, it has committed billions of dollars in IT capital expenditures since 2016. “Delta has a long track record of investing in safe, reliable, and elevated service for our customers and employees,” a spokeswoman for the business stated.
Thousands of passengers were left stranded due to the aircraft interruptions, which are estimated to have cost the Atlanta-based airline $500 million. The US Department of Transportation is also looking into Delta for disruptions. To pursue damages against Microsoft and CrowdStrike, it has enlisted the services of renowned attorney David Boies of Boies Schiller Flexner, who is well-known for winning complex commercial litigation.
Although the airline greatly depends on the two digital companies, Ed Bastian, CEO of Delta, said last week that they have not provided “exceptional service.” He added in the interview that Microsoft has the “most fragile platform.” Microsoft attorney Mark Cheffo referred to the airline’s remarks as “incomplete, false, misleading, and damaging to Microsoft and its reputation” in a letter. Cheffo clarified that Microsoft’s software was not the reason behind the CrowdStrike incident; yet, the tech giant promptly sent an offer to help Delta at no cost. According to him, CEO Satya Nadella emailed Bastian but never received a response. After the breakdown, Microsoft reported that its staff members offered to assist Delta multiple times, but the American carrier turned them down.
However, the American carrier rejected them. It stated that the airline’s usage of outside technology suppliers for its crew tracking and scheduling system was probably the cause of its denial of its assistance. If Delta brings a lawsuit, Cheffo stated that Microsoft will “vigorously” defend itself. Additionally, CrowdStrike has refuted Delta’s assertion that it ought to bear responsibility for flight delays. The cybersecurity company alleged that, after reaching out to Bastian directly to offer assistance on-site, its CEO got no answer.
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