With the help of Google Cloud, ConvoZen.AI, the ground-breaking conversational AI platform from NoBroker, enables companies to effectively manage their customer interactions with AI, improving sales, quality, compliance, and support. ConvoZen.AI has been able to develop and provide a number of proprietary models thanks to Google Cloud’s AI infrastructure, enabling companies to use AI to achieve goals like contact center automations, customer insights, and agent performance management. These models are trained using millions of intricate customer scenarios that NoBroker manages, and they are optimized for cost-performance at scale. The platform allows businesses to use GenAI-led automations in client engagements by integrating with all customer engagement channels, such as calls, meetings, chats, and social media.
By utilizing the sophisticated features of Google Cloud’s AI infrastructure and Gemini, ConvoZen also makes it simple for organizations to develop real-time speech and non-voice bots for multilingual client engagements. Additionally, the platform offers developers SDKs so they can create personalized customer experiences for use cases like lead qualification, automated customer support, and loan collections.
In order to provide businesses using AI with automated routing, ticket management, and feedback insights, the platform also integrates with social media channels. Vice President and Country MD of Google Cloud, India, Bikram Singh Bedi, commented on the collaboration, saying, “Our relationship with ConvoZen. Scaling the platform and showcasing the transformative possibilities of AI and ML for businesses have been made possible in large part by AI. We are pleased with ConvoZen’s success. Platforms will benefit from AI in terms of increased business performance and operational efficiency.
“Providing top-notch customer service has been integral to NoBroker, and we have been very aspirational about leveraging AI across all aspects of customer interactions, and ConvoZen has been instrumental in enabling our operations. We built this internally for scaling up our support, quality, and compliance and eventually extended the capabilities to AI-driven social media reputation management, sales performance tracking, and automated voice bots. We rolled out the solution to businesses outside NoBroker, and the impact has been tremendous. Our partnership with Google Cloud has enabled us to refine it into a state-of-the-art SaaS solution that transforms how businesses engage with their customers. It now processes more than 12,000+ hours of customer calls and 1.2 lakh chat sessions on a daily basis. It is already being used by more than a dozen customers across industries like lending, insurance, edutech, and ecommerce,” said Akhil Gupta, cofounder and CPTO, NoBroker.
Also read: Unveiling the Ethical Imperatives: Navigating the Intersection of AI and Cybersecurity
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