Adding to the upgraded Bixby, which now understands more complex commands
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Samsung also presents the Generative Wallpaper feature, giving users another creative option to customize their Family Hub™ screens.
Amman, Jordan, August 28, 2024: Samsung Electronics Co., Ltd. today announced that it will update its voice assistant Bixby [1] with enhanced AI in home appliances. [2] Bixby, which will be upgraded starting from August 27, will have a comprehension ability that better understands complex commands based on natural language, providing easier device control for users.
“Samsung’s home appliances have been developed and are evolving in a way that can elevate the user experience,” said Miyoung Yoo, EVP and Head of Software Development Team of Digital Appliances Business at Samsung Electronics. “By introducing the upgraded Bixby, we look forward to enhancing consumers’ lives, enabling easier use of their appliances as well as providing a better, more personalized user experience.”
Samsung launched multiple home appliances with AI features earlier this year, such as the Bespoke 4-Door French Door Refrigerator with AI Family Hub™ [3] featuring AI Vision Inside, [4] Bespoke Jet Bot Combo™ AI with upgraded AI Object Recognition, [5] and Bespoke AI Laundry Combo™ with AI Home. [6] Taking another step forward, Samsung aims to create an even richer consumer experience by introducing new features.
Bixby: Better Voice Control for Appliances
The upgraded Bixby enables better voice control through three main capabilities. [7]—understanding complex commands (multi-intent), recalling previous conversations (multi-turn) and responding to product-related questions (device Q&A). [8] Samsung is providing the update to five products launched in 2024 first: the Bespoke 4-Door Refrigerator with AI Family Hub™; Bespoke AI Laundry Combo™; Bespoke Slide-in Range; Bespoke Jet Bot Combo™ AI; and Bespoke AI WindFree™ Gallery Freestanding Air Conditioner. [9]
First, the upgraded Bixby can understand commands that consist of multiple or unrelated requests in one sentence. Users can control other devices connected by SmartThings [10] with the upgraded Bixby as well, so they can express their needs more naturally than before. For example, users can ask the Bespoke AI Laundry Combo™, “Hi Bixby, what’s the weather like? Start washing and cleaning the living room,” and Bixby will process the command sequentially. [11]
Second, Bixby is capable of remembering contexts of past conversations [12], allowing users to engage in ongoing dialogues with devices rather than issuing isolated commands. If users say to the Bespoke 4-Door Refrigerator with AI Family Hub™, “Hi Bixby, tell me what time the family dinner is today,” and Bixby responds to it, users can follow up and say, “Then set the washing machine to finish one hour before that.” [13]
Last but not least, it provides assistance to users when they encounter problems while using appliances or become curious about certain cycles or features. When the screen on the appliance shows an error code, users can turn to Bixby to ask what it means instead of searching through the user manual or contacting the call center. They can ask questions like, “Hi Bixby, I can hear clicking noises in the fridge; why is that?” and Bixby will provide several answers. Appliances with screens, such as refrigerators with AI Family Hub™ or the Bespoke AI Laundry Combo™, will display the response on the screen, while appliances without screens will provide audio responses.
Generative Wallpaper: A Unique Background for Each User’s Family Hub™ Screen
The refrigerators with Family Hub™, launched in Korea and the U.S. after 2022, are also being upgraded with a new feature. A new wallpaper feature called Generative Wallpaper [14] allows users to create custom wallpapers. [15]
Users can choose one theme from seven categories and select a style among six art styles. With these two selected options, the Family Hub™ creates an image custom to the user. The image can be applied to the cover screen or whiteboard, or it can also be saved in an album for future use.
Samsung plans to exhibit the Bespoke AI appliances featuring the upgraded Bixby and Generative Wallpaper at IFA 2024, allowing more people to experience and understand how it will enhance the user experience.
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