Launched with generative AI capabilities, the new solution is designed with a human in loop principle
Tech Mahindra, to launch generative AI-powered Email amplifAIer under its TechM amplifAI suite of AI offerings, has partnered with Google. For enhanced customer service, Email amplifAIer aims to serve as a one-stop solution to manage all email communication in the contact centre.
By identifying the intents, extracting the required entities from the email, and other systems, including applications for CRM and finance, Tech Mahindra’s Email amplifAIer aims to provide end-to-end solutions for email automation and personalised responses. According to the company, by creating consistent and accurate responses and having less human dependency, the solution looks at driving significant improvements in agent productivity and turnaround time.
Launched with generative AI capabilities, the new solution is designed with a human in loop principle. With this, the users can review the generated responses and make changes before sending them to customers, if required.
Also read: Leeway Softech launches Send2.digital at Singapore Tech Expo 2023
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