A parcel delivery firm in the United Kingdom, DPD, has turned off the artificial intelligence (AI) component in its online chat platforms after a disappointed customer tricked the system into penning a poem about the company’s bad customer service.
A parcel delivery company, DPD, in the United Kingdom, has disabled the artificial intelligence (AI) feature in its online chat platforms after a dissatisfied client tricked the system into writing a poem about the company’s poor customer service.
“There was once a chatbot named DPD who was useless at providing help,” the bot wrote when Ashley Beauchamp stopped attempting to persuade it to reveal a phone number for customer service and instead asked it to create a poem on lousy chatbot service.
“DPD was a waste of time and a customer’s worst nightmare,” the bot went on before concluding, “One day, DPD was finally shut down, and everyone rejoiced. “Finally, they could get the help they needed from a genuine human who understood what they were doing.”
Beauchamp, a pianist and conductor, shared his interaction with the bot on social media platform X on Thursday, and it has now been viewed 1.1 million times.
He stated that he first asked the bot to tell him a joke after failing to obtain information on the status of a delivery, and when it did, he asked it to create a poem about automated customer care failures. He also prompted the bot to swear.
Beauchamp stated that he still hadn’t received the box. “I believe they might be holding it captive now. “I wouldn’t blame them,” he stated. “That’s totally on me.”
DPD UK stated that it had successfully deployed an AI aspect within its chat system in conjunction with human customer care for several years, but an error arose following a system update.
“The AI element was immediately disabled and is currently being updated,” the company said in a statement.
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