US auto dealers affected by CDK cyber disruption, for the second day in a row

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US auto dealers affected by CDK cyber disruption, for the second day in a row
US auto dealers affected by CDK cyber disruption, for the second day in a row

The retail technology and software company CDK experienced a cyber outage on Thursday, the second day in a row that affected car dealers nationwide, according to the affected organizations.

Car dealers around the country were impacted by a cyber outage at retail technology and software company CDK on Thursday, which was the second day in a row, according to the affected organizations.

A representative for BMW North America said that “the CDK outage is impacting automotive dealerships across the U.S. and Canada, including a portion of BMW Group dealers.”

In response to another cyber incident on Wednesday, CDK proactively shut down the majority of its systems, as reported. The company is currently striving to restore its services and quickly restore the normalcy of dealers’ activities.

In its statement, it omitted to mention how many dealerships were impacted. However, CDK’s website states that it collaborates with over 15,000 retail outlets in North America.

The business, which supplies software to auto dealerships, momentarily stopped operating on all of its platforms on Wednesday and declared that it was looking into a cyber attack.

It may take a few more days for the systems to come up, according to a dealer who received a letter from CDK.

“Dealers are very committed to protecting their customer information and are actively seeking information from CDK to determine the nature and scope of the cyber incident so they can respond appropriately,” the National Automobile Dealers Association said.

Privately owned vehicle dealer Holman also said the outage had impacted its phone system.

Investment firm Brookfield Business Partners bought CDK in April 2022 for $6.41 billion in a cash deal, taking the last major publicly traded provider of software to auto dealers and manufacturers private.

In its statement, it omitted to mention how many dealerships were impacted. However, CDK’s website states that it collaborates with over 15,000 retail outlets in North America.

The business, which supplies software to auto dealerships, momentarily stopped operating on all of its platforms on Wednesday and declared that it was looking into a cyber-attack.

It may take a few more days for the systems to come up, according to a dealer who received a letter from CDK.

Also readThe future of retail is all about tech-driven personalization and convenience, says Amit Kriplani, CTO at ace turtle

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