Reports of frequent problems on Windows PCs linked to the Falcon Sensor have been acknowledged by CrowdStrike.
There is a major outage that is now impacting customers worldwide on CrowdStrike, a well-known cybersecurity platform that offers cutting-edge solutions. Due to a technological flaw in their primary product, Falcon Sensor, the problem primarily appears as Blue Screen of Death (BSOD) issues on Windows systems. After the most recent CrowdStrike agent updates, the problem—which appears to impact several Windows versions—was noticed. There are many individual users and organizations affected by this outage in countries like Croatia, the Philippines, the US, Germany, Mexico, India, and Japan.
Reports of frequent problems on Windows PCs linked to the Falcon Sensor have been acknowledged by CrowdStrike. Hosts reporting bugchecks and BSOD issues particularly linked to ‘csagent.sys’ are among the symptoms. This problem has caused a great deal of inconvenience; sources suggest that more than 3,000 computers and servers have been impacted in several places in Australia and New Zealand alone. Similar effects have been documented worldwide. CrowdStrike has warned impacted users—which include banks, payroll services, defense organizations, large retailers, and private customers—not to open support tickets at this time as the engineering teams are actively attempting to fix the problem. Although the business is concentrating on resolving the root cause of the BSOD failures, worries about how to restore devices that are trapped in boot cycles even after the problem is fixed still exist.
In response, CrowdStrike has offered a fix for users whose Windows systems keep crashing because of continuous problems. Users should take the following actions if hosts are unable to remain online in order to receive channel file changes:
- Enter Windows Recovery Environment or Safe Mode during booting.
- Open the C:\Windows\System32\drivers\CrowdStrike
- Reboot the host normally after deleting the file matching “C-00000291*.sys” or renaming it to “C-00000291*.sys.renamed”.
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