AI customer service platform OneDirect acquired by Gupshup

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AI customer service platform OneDirect acquired by Gupshup
AI customer service platform OneDirect acquired by Gupshup

Using a simple and unified Agent Dashboard interface, the AI customer service platform enables businesses to manage all customer conversations across multiple channels – SMS, WhatsApp, Instagram, Google Business Messanger, RCS, Voice, Email and more

OneDirect, an (artificial intelligence) AI customer service platform has been acquired by a conversational engagement platform Gupshup for an undisclosed amount, the latter said on Thursday.

For top brands like Indian Railways, Myntra, KFC, Airtel and Indigo Airlines, etc., the AI customer service platform has powered over one billion conversations.

“OneDirect, with their proven leadership in helping leading brands transform omni-channel customer service, is a valuable addition to our Conversational Engagement Platform,” said Beerud Sheth, Co-founder and CEO of Gupshup.

Using a simple and unified Agent Dashboard interface, the AI customer service platform enables businesses to manage all customer conversations across multiple channels – SMS, WhatsApp, Instagram, Google Business Messanger, RCS, Voice, Email and more.

While freeing up time for agents to handle more complex support queries, businesses can leverage Gupshup’s low-code chatbot automation tools to deflect incoming tickets and frequent customer issues automatically.

“Gupshup’s advanced AI capabilities combined with OneDirect’s robust customer service and engagement platform will provide businesses the ability to reinvent customer experience,” said Vishrut Chalsani, Co-founder and CEO of OneDirect.

The AI customer service platform’s key investors include Sequoia Capital, American Express and ru-Net.

Powering over seven billion messages per month, Gupshup is the leading conversational messaging platform. It is present in regions like India, Latin America, Eastern Europe, Southeast Asia, the Middle East and the US.

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