Alibaba Cloud Experiences Its Second Monthly Service Outage

Alibaba Cloud Experiences Its Second Monthly Service Outage
Alibaba Cloud Experiences Its Second Monthly Service Outage

Alibaba’s Cloud service suffered its second monthly service outage, and its impact was mainly felt by several of Alibaba Cloud’s database management products.

Alibaba’s cloud service reported that on Monday, it experienced its second outage in as many months, affecting users in mainland China, Hong Kong, and the United States for almost two hours.

PostgreSQL, Redis, and MySQL editions were among the database management products offered by Alibaba Cloud that were most affected. The eight affected regions were Virginia, Beijing, Shanghai, Hong Kong, and Hong Kong.

Alibaba Cloud said in a statement released on its websites on Tuesday that “augment abnormalities in console and OpenAPI access for database products were detected by Alibaba Cloud monitoring on November 27, 2023, starting at 09:16 Beijing time (0116 GMT). “The problem “was resolved at 10:58 on the same day.”

According to data from industry research group IDC, Alibaba is China’s largest cloud vendor, holding 29.9% of the market share for the first half of 2023. Huawei and China Telecom follow with 13.2% and 12.2% of the market share, respectively.

The most recent problem arises from a service outage that the company’s clients experienced on November 12th, which lasted for more than three hours, affected a wider variety of products, and affected a far larger geographic area.

Cloud-based database management systems and cloud communication systems were among the numerous products affected by that disruption, which also affected a wide range of regions, from North America to East Asia, Southeast Asia, and the Middle East.

Numerous Alibaba flagship application services, including the shopping app Taobao and the work collaboration tool service DingTalk, momentarily crashed as a result of the disruption on November 12.

Although Alibaba fixed the two outages, industry insiders expressed doubts regarding the dependability of its cloud services.

In a blog post that received over 30,000 views on Monday, tech expert Feng Ruohang stated, “Such a high frequency of glitches is not reasonable.” “This is hugely damaging to Alibaba Cloud’s brand image as a reliable cloud service provider.”

This month, Alibaba declared that it was scrapping its initial intentions to separate its cloud business due to the unpredictability surrounding U.S. export restrictions on chips used for AI applications.

When the e-commerce behemoth first announced its intention to list the division as part of a larger reorganization, analysts projected the cloud division’s potential value to be between $41 and $60 billion.

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