Aprecomm’s AI-enabled network intelligence solutions will also reduce the time for resolution of customer-end issues across the broadband network
To deploy its (artificial intelligence) AI-enabled network intelligence solutions, homegrown telecom startup Aprecomm has signed a deal with Mauritius Telecom to optimise the internet service provider (ISP)’s residential Wi-Fi connections.
The companies expect the deal to impact internet users from 300,000 households as it enables the ISP to improve customer experience through the proactive use of network intelligence, according to a statement. Aprecomm’s AI-enabled network intelligence solutions will also reduce the time for resolution of customer-end issues across the broadband network.
“We are excited to team up with Mauritius Telecom and implement cutting-edge technology into their network in order to help them cut down on support ticket response times by as much as half and provide a dramatically better experience for their customers. Network Innovation focused on customer experience could be deployed across in the coming months,” said Pramod Gummaraj, CEO, Aprecomm.
“The partnership with Aprecomm will help us in our efforts to ensure the best experience across our broadband consumers with faster and proactive resolution of potential issues,” said Kapil Reesaul, CEO, Mauritius Telecom.
“With Aprecomm’s vendor agnostic technology, Mauritius Telecom will be able to manage and monitor Network Elements through a unified interface, ensuring assured internet experience to their customers,” said Guharajan Sivakumar, CTO, Aprecomm.
“Network Automation will allow us to bring the best possible experience to our end customers. Measurable customer experience and proactive actions to improve it will be part of this partnership as Aprecomm technology is aligned towards network automation” said Mr. Yagianath Rosunee, CTO of Mauritius Telecom.
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