Austrian privacy complaint targets OpenAI’s ChatGPT

Austrian privacy complaint targets OpenAI's ChatGPT
Austrian privacy complaint targets OpenAI's ChatGPT

A privacy complaint was filed against OpenAI by the advocacy group NOYB, which cited OpenAI’s refusal to correct erroneous data provided by their generative AI chatbot ChatGPT, which may have broken EU privacy standards.

Microsoft (MSFT.O)-funded startup advocacy organization NOYB filed a privacy complaint against OpenAI on Monday, citing the company’s failure to amend inaccurate data supplied by its generative AI chatbot ChatGPT, which may have violated EU privacy regulations.

The GenAI revolution was sparked by ChatGPT, which debuted in late 2022 and can mimic human speech while performing jobs like summarizing lengthy texts, writing poetry, and even coming up with theme party ideas.

According to NOYB, when the complainant in their case—a public figure as well—asked ChatGPT about his birthday, it kept responding with false information rather than alerting users that it lacked the required information.

The organization said that OpenAI denied the complainant’s request to amend or remove the data, claiming that it was unable to do so and that it had also omitted any information regarding the data processed, its sources, and its recipients.

In order to assure the accuracy of personal data handled by OpenAI’s huge language models, NOYB stated it had filed a complaint with the Austrian data protection authority. The complaint requested an investigation into OpenAI’s data processing practices.

Maartje de Graaf, a data protection lawyer at NOYB, stated in a statement that “it’s clear that companies are currently unable to make chatbots like ChatGPT comply with EU law when processing data about individuals.”

“A system cannot be utilized to generate data about specific individuals if it is unable to produce transparent and accurate outcomes. She stated that the law must be followed by technology, not the other way around.

It has been noted by OpenAI that the tool has a propensity to provide “plausible-sounding but incorrect or nonsensical answers,” a problem it finds difficult to resolve.

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