During the development of the digital platform, user privacy was a key focus area
To provide citizens access to a wide range of government services, the Karnataka State Government has revamped its digital platform, Mahiti Kanaja. After Rajasthan’s Jan Soochna portal, this is the second such initiative in the country.
The government will now offer 167 services under 50 departments through a portal and a mobile application to make Karnataka a digitally empowered state. Segments such as education, escoms, metro and health have been added to the digital platform – Mahiti Kanaja. Earlier, the portal was linked to only 30 schemes and 10 departments.
Further, the government plans to increase the number of accessible services to 500 from 167 by March 2022.
“The advantage of these digital modes is that citizens can log in after registering and directly avail services. Programmers in the e-governance department, and not third-party teams, developed the digital platform”, said Rajeev Chawla, additional chief secretary in the department of personnel and administrative reforms (e-governance), after launching the updated portal and new app.
He added that the new portal had details related to ration cards, the status of birth/death certificates, beneficiaries of Swachh Bharat and MGNREGA schemes, among others. Essentially, the portal will act as a single stop for people who need information about various government schemes and services. There will be no need for filing an RTI application for the same.
During the development of the digital platform, user privacy was a key focus area. For instance, if one tries to look up information about BPL ration cards, only the name of the family head and the number of family members will be displayed, not their exact details.
But the portal requires more work. The list of banks and ATMs is not up-to-date and details of FIRs filed against individuals are inaccessible as the police portal linked to Mahiti Kanaja does not open. BBMP data such as roads repaired in the past six months and details about individuals with mining licences are also missing.
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