Friday, July 1, 2022

Slide
Home Digital Transformation Digital technology effectively used to respond to COVID-19

Digital technology effectively used to respond to COVID-19

Towards digital technology, respondents in India hold a favorable attitude and see an important role for technological innovation in public service delivery

Government and public services in India have been effective in using digital technology to respond to the COVID-19 pandemic, that what around 80 per cent of Indian citizens feel, according to a new ‘EY Connected Citizen Survey’. Towards digital technology, respondents in India hold a favourable attitude and see an important role for technological innovation in public service delivery, it said.

Ipsos MORI, a market research firm had conducted the survey with 1,000 respondents from India between the age 18 and 50, and globally 12,100 respondents across 12 countries, an EY statement said.

According to the survey, 73 per cent of the Indian respondents believe technology will change public services for the better, and 71 per cent think the pandemic will lead to greater use of digital technology in their daily lives in the future.

In order to access a service, 63 per cent Indian citizens feel comfortable in sharing their personal data online with the government, the survey revealed.

Gaurav Taneja, Partner and Leader, Government and Public Sector, EY India, said digitisation is the new normal and the Indian Government was quick to adopt technologies, especially during the pandemic, to deliver safe, secure and improved digital services to all citizens.

Replacing face-to-face human interaction, respondents in India are comfortable with digital technology and are inclined to use an artificial intelligence powered chatbot to communicate with the government, the survey found.

They want the government to prioritise making certain services available online including pension planning, resources to help people set up businesses and providing more ways for citizens to have an online say in government decision making.

Lookingahead to the future, 81 per cent of the Indian respondents think that digital technology will change the way they bank and shop, 80 per cent think that it will change the way they work/study, and 79 per cent think that it will change the way they entertain themselves.

Also read:DigiYatra: A paperless journey experience for domestic air travellers

Do Follow: CIO News LinkedIn Account | CIO News Facebook | CIO News Youtube | CIO News Twitter

khushbu Soni CIO News Mercadeo
Khushbu Sonihttps://www.cionews.co.in
Chief Editor - CIO News | Founder & CEO - Mercadeo

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisment -1x1 banner1x1 banner1x1 banner1x1 banner

Most Popular

GBM conducts artificial intelligence event, UAE organisations to increase spending

The artificial intelligence event delved into how organisations can get started on their AI journeys For an exclusive artificial intelligence event, GBM has brought together...

Clean technology: LG to invest $1.5bn

The push in the clean technology sector will help LG make "a shift toward more high-value industries" LG Corp, South Korea's fourth-largest conglomerate, said on...

AI technology firm Nala Robotics to supply Slice Factory with its autonomous chef

Under the terms of the agreement, to help fuel national expansion efforts the AI technology company will custom design and install Pizzaiola at Slice Factory's...

There shouldn’t be a separation between business and technology, says Deepak Garg, Co-Founder and Chief Technology Officer (CTO) at Dista

The real value a technologist can bring is alignment of technology with actual business needs When asked how he planned his career path to be...

Recent Comments