Wednesday, January 26, 2022

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Genesys Cloud new capabilities in India

Genesys Cloud is now available in 10 AWS regions globally with the newest connection to the Amazon Web Services (AWS) Asia Pacific (Mumbai) region

In India by enabling businesses to keep their interactions and data located within the country, a cloud customer experience and contact centre solutions provider, Genesys is launching new capabilities for Genesys Cloud.

This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services and government, which often have data sovereignty requirements, according to the company release.

Relating to local Private Branch Exchange (PBX) for domestic call ingress, no toll bypass, Call Detail Record (CDR) data and call recording to be stored and available in the country, Genesys Cloud is compliant with Indian government regulations, thus allowing enterprises to handle all customer interactions originating from within the country and outside.

Genesys Cloud is now available in 10 AWS regions globally with the newest connection to the Amazon Web Services (AWS) Asia Pacific (Mumbai) region.

Currently, Genesys Engage, a full-featured Omni channel engagement solution, is offered by Genesys in the market. The solution enables highly sophisticated customer experience, superior choice and flexibility, and maximum control for organisations. In India, year over year during fiscal year 2021, new Cloud and Subscription bookings increased by more than 120 per cent and the company expects adoption of Genesys Cloud in India to accelerate with the local data storage option.

The company now with a local data centre is positioned to help more organisations take advantage of the reliability and security of Genesys Cloud, an all-in-one solution and leading public cloud contact centre platform. Today, this platform is compliant with GDPR, certified for HIPAA, ISO27001, SOC-2 and PCI and boasts 99.999 per cent uptime globally.

Commenting on the launch, Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud said, “We’re expanding Genesys Cloud capabilities in India to help more Indian businesses reap the maximum benefit of the on-going global cloud revolution by delivering the right technology, innovation strategy and strategic partner ecosystem. We aim to put Genesys Cloud within reach for any organisation, enabling them to proactively understand and predict consumer behaviour for more effective and empathetic customer  experiences“.

Also read:Digital transformation: A required change and a new operating model in the BFSI industry

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Khushbu Soni
Chief Editor - CIO News | Founder & CEO - Mercadeo


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