GMR Hyderabad Intl Airport goes ‘smart’ with India’s first ‘IoT enabled Smart Trolleys’

CIO NEWS - Hyderabad Airport
GMR Hyderabad Intl Airport goes 'smart' with India's first 'IoT enabled Smart Trolleys'

The airport has deployed the LoRa (Long Range) IoT platform for the Airport Baggage Trolley Programme, the entire fleet of 3,000 baggage trolleys has been fitted with IoT technology and with this technology in operation, there will be a noticeable reduction in the waiting time of passengers for baggage trolleys and sufficient availability in real time.

In line with the Government of India’s flagship Digital India Programme, Hyderabad International Airport, led by GMR, has introduced the Internet of Things (IoT)-enabled Smart Baggage Trolleys, becoming India’s first airport to deploy IoT to track and maintain the real-time availability of passenger baggage trolleys across the airport.

“Hyderabad International Airport has been the flag bearer of innovation and technology adoption in many ways and has pioneered many innovative digital solutions to scale up our service and operational excellence.” said SGK Kishore, ED-South and Chief Innovation Officer, GMR Airports.

We are revolutionising the way baggage trolleys are handled with the adoption of IoT as a smart and intelligent solution to improve passenger experience and also enable smooth operations and inventory management after successful marquee projects such as domestic and international e-boarding and face recognition trials. Smart baggage trolley is one of the many initiatives as part of our digging process.

The airport deployed the LoRa (Long Range) IoT platform for the Airport Baggage Trolley Project. With IoT technology, the entire fleet of 3,000 baggage trolleys has been enabled. With this technology in place, there will be a significant reduction in passenger waiting times for baggage trolleys and it will ensure that it is available in sufficient numbers in real time.

The management and replenishment of trolleys would be focused on the need for reliability and customer comfort in different places around the airport, while still making room for smooth operation.

The Trolley necessity at the airport is of a very dynamic sort. There are two important zones where the provision of passenger trolleys is vital-departure ramps and luggage belts at arrivals. According to IATA (International Air Transport Association), a multinational agency that supports aviation with global air quality, safety, productivity and sustainability requirements, at least 160 trolleys should be accessible for 1 million passengers at every airport.

The management of smart luggage trolleys will solve the problems of recovery and replenishment of trolleys by placing the trolleys at the right time and at the right location. It will also help to combat the stealing of trolleys and enable the airport to meet passenger needs in real time.