Thursday, May 26, 2022

Slide Slide
Home Know Your CIO Fraternity I was amazed to see the value technology can bring in almost...

I was amazed to see the value technology can bring in almost all areas of business, says Mitali Biswas, CIO at CK Birla Hospitals, India

There is no better time to be in the intersection of Business and Technology. So keep learning, keep failing and keep adding value!

This is an exclusive interview conducted by Santosh Vaswani, Content Writer & Editor at CIO News with Mitali Biswas, Chief Information Officer (CIO) at CK Birla Hospitals, India on her Professional Journey

When asked how she planned her career path to be a successful CIO, Mitali Biswas, Chief Information Officer (CIO) at CK Birla Hospitals, India, in an exclusive interview with CIO News, said, to be honest, I did not plan my career path to be a CIO. In fact, coming to IT industry was by chance. But once I joined, I was amazed to see the value technology can bring in almost all areas of business and fell in love with technology. My journey started as a developer and I worked on multiple technologies in the last 20 years of my professional journey. I was fortunate to be exposed to different types of technology projects across varied business domains and geographies, that increased by breadth as a technology professional. I continuously kept learning and always accepted challenges that pushed me to move outside my comfort zone.

When asked about challenges she faced in her career path and how she overcame them, she said, managing the balance and time across personal and professional fronts is always a challenge. I am a very planned person and plan my days and work well in advance.

When asked about challenges faced by CIOs today in a similar industry while implementing digital technologies, she said, I would say that there are three challenges faced:

Getting the right talent:

  • With technology, changing at such a fast pace, it is very difficult to attract and retain the right talent. This makes it difficult to create, enhance and maintain the IT Solutions.

Speed of Implementation:

  • The expectations of the business have increased. Whatever you implement needs to be done with speed to adapt to the market. The business needs speed and agility and the fact that we are implementing new age technologies makes it more difficult.

Change Management:

  • This is a big issue in the Healthcare industry. The biggest challenge faced is in the adoption of a system. Since the onset of pandemic, the healthcare industry is witnessing a huge shift in the way care has to be delivered and technology is playing a key part. Adapting to this shift is not easy, as it also needs change in ways of working which the people have been using for many years.

When asked how CIOs can overcome the challenges faced, she said, the role of a CIO has changed over the years. It has seen a shift from “Keep the Operations running” to “Add value to business”. The CIO has to work very closely with the business in all aspects. It is important that we put ourselves in the Business shoes and try to talk their language. I have experienced that most of the projects fail as they are seen as only “IT” Projects. This perception has to change and can be done only through close collaboration.

Another focus should be to train the employees of your organization and make them aware on how technology can help them to be more efficient and improve the patient experience.

When asked about best practices/industry trends/advice she would like to suggest to fellow CIOs for their successful professional journeys, she said, the difficult part is to keep pace with the technology evolution. You have to be always on your toes and keep learning the new technologies and see how they can add value to the business. Also we should keep trying out new things. The fear of failure should not keep you away from trying out new things.

She highlighted, there is no better time to be in the intersection of Business and Technology. So keep learning, keep failing and keep adding value!

Also readCIO News interviews Shri Wangki Lowang, Minister (IT) of Arunachal Pradesh

Do FollowCIO News LinkedIn Account | CIO News Facebook | CIO News Youtube | CIO News Twitter

About us:

CIO News, a proprietary of Mercadeo, produces award-winning content and resources for IT leaders across any industry through print articles and recorded video interviews on topics in the technology sector such as Digital Transformation, Artificial Intelligence (AI), Machine Learning (ML), Cloud, Robotics, Cyber-security, Data, Analytics, SOC, SASE, among other technology topics


Please enter your comment!
Please enter your name here

- Advertisment -1x1 banner1x1 banner1x1 banner1x1 banner

Most Popular

INT. on global expansion path; to hire 2500 in next 3 years with key focus on leadership hiring

Founded in 1997, INT. has charted a remarkable course dotted with successful deliveries and steady YoY revenue and profit growth over the last two...

L&T Technology Services inaugurates Engineering R&D Centre in Poland to provide Embedded and Digital Solutions to Clients

Krakow ER&D Centre to cater to major industries including Automotive and Hi-Tech; LTTS to ramp up the centre headcount to over 300 engineers India, May...

Schools and colleges must start building a technologically inclined foundation for students, says Manoj Madhavan, CIO at Blue Dart Express Limited

To anyone looking to begin their careers in information technology or any of its sister streams, my only insight on this front is: opportunities...

Indian Public Cloud market to reach $13.5bn by 2026

To automate processes and drive innovation with public cloud as the foundation, the increased spend is expected to continue as enterprises invest in emerging...

Recent Comments