“We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved,” McDonald’s said.
McDonald’s has reopened following a global “technology outage.” According to a number of media sources, the fast food company was forced to temporarily close some of its locations in Australia, Hong Kong, Japan, New Zealand, and the UK due to an issue.
McDonald’s claimed the problem had nothing to do with cyber-security.
The company’s response:
Dear customers,
Earlier today, we experienced a technology outage which impacted all of our restaurants.
This wasn’t related to a cybersecurity event and most restaurants have now re-opened and are serving up all your faves.
A huge thank you to our customers and our hard-working crew for their patience, we’re sorry for the inconvenience.
Team Macca’s
McDonald’s IT outage
According to sources, at first, McDonald’s outlets in Japan began receiving complaints after they ceased accepting orders from customers in person and via mobile devices. This was caused by a system disruption, according to a McDonald’s Holdings Company Japan spokesperson.
“We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved,” McDonald’s said.
Soon after, reports emerged from various regions of the world claiming that restaurants were affected by an outage. Customers in Hong Kong, New Zealand, and the UK were affected by the outage. India did not get any reports about the outage.
Some users claimed that staff members were “calculating the totals on paper” and that eateries in Japan only accepted cash.
“There is currently a system failure. We apologise for any inconvenience this may cause and ask that you please wait for a while until the service is restored,” McDonald’s in Japan said.
Memes soon took over X (formerly Twitter), just like they would during any other downtime.
There are roughly 40,000 MacDonald’s restaurants globally. In the US, there are more than 14,000 stores, in Japan, there are around 3,000, and in Australia, there are about 1,000.
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