New York Attorney General Letitia James revealed that her office is investigating the cause of last week’s AT&T wireless outage, which lasted up to 12 hours, as well as the telecom company’s response.
New York Attorney General Letitia James announced Thursday that her agency is looking into the reason for last week’s AT&T (T.N.) wireless outage, which lasted up to 12 hours, as well as the telecom company’s response.
The Federal Communications Commission is also looking into the February 22 outage. AT&T announced on Saturday that it would issue $5 billing credits to affected customers, although it could not say how many users lost service momentarily. Local officials said that the interruption had an impact on some emergency 911 calls.
An early AT&T study determined that the disruption was caused by the application and execution of an erroneous process while working to extend the network, ruling out a hack. AT&T estimates their 5G network touches about 290 million people across the United States.
“Nationwide outages are not just an inconvenience; they can be dangerous, and it’s essential that we safeguard consumers when an outage occurs,” he said.
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