ONDC launches WhatsApp chatbot ONDC Sahayak

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ONDC launches WhatsApp chatbot ONDC Sahayak
ONDC launches WhatsApp chatbot ONDC Sahayak

The chatbot will soon be able to understand and communicate in Marathi, Kannada, and Tamil, in addition to English and Hindi

To help sellers familiarise themselves with digital commerce, a WhatsApp chatbot called ‘ONDC Sahayak’ has been launched by the Open Network For Digital Commerce (ONDC).

Aiming to spread awareness among sellers about ONDC’s advantages, showcase live categories, connect sellers with seller network participants, and simplify the onboarding process, the feature is currently in the beta phase. The chatbot will soon be able to understand and communicate in Marathi, Kannada, and Tamil, in addition to English and Hindi. In the next few months, it will also receive more improvements and updates, according to a statement.

Including Assamese, Bengali, Gujarati, Malayalam, Marathi, Oriya, Punjabi, Tamil, and Telugu, the digital commerce protocol now supports 12 regional languages.

Ensuring that Indians can engage with the ONDC protocol in their chosen language, starting August 15, the expansion highlights ONDC’s commitment to embrace India’s diversity and foster inclusion in the digital realm, the statement said.

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