QNB delivers engaging digital banking experience to customers

QNB delivers engaging digital banking experience to customers
QNB delivers engaging digital banking experience to customers

IBM implemented a microservices architecture using IBM’s Cloud Pak for Integration to revolutionise QNB’s digital banking with a hybrid cloud approach

An innovative, pioneering, and engaging Digital Banking experience has been delivered by Qatar’s QNB Group to its customers in collaboration with IBM and its ecosystem partner, Mannai InfoTech, an ICT Division under Mannai Trading Company WLL. A key role in this success story was played by IBM Consulting’s Business Transformation expertise, the IBM Garage methodology, and innovative technology solutions.

By implementing a futuristic omnichannel solution, the project aimed to deliver a seamless Digital Banking experience for QNB’s customers. In terms of version maintenance, dynamic scaling, service governance, and service discovery, the implementation of this architecture has resulted in unprecedented simplicity.

To ultimately benefit the end-user experience, these advancements from IBM, together with the support of the ecosystem partner Mannai InfoTech, have allowed QNB to offer a more sophisticated banking environment, which has increased efficiency, enriched resiliency, streamlined operations, and improved productivity.

To assist with the deployment and testing of the infrastructure and support QNB in easily governing their integrations to ensure the security and integrity of their data, applications, and services, integration architects from IBM Consulting additionally guided the installation and configuration of IBM App Connect Enterprise.

“Major financial institutions need to adopt an unparalleled mindset to expand their digital footprint and align with the challenges and changes in the marketplace. At QNB, we engage with our trusted partners, such as IBM, to leverage innovation and build smarter industry solutions. Having a cloud-native solution will significantly enhance our infrastructure and improve business productivity.” Maryam Mohd Al-Kuwari, Senior Executive Vice President, Group Information Technology, QNB.

“This project is a significant milestone in our long-standing relationship with QNB, as we assist the Group in its journey to implement its cloud roadmap from the get-go. We are delighted to be able to support QNB to update and streamline its operations and increase efficiencies,” said Wissam Shmait, Country Manager and Technology Leader at IBM Qatar.

“We are immensely proud of the collaborative efforts put forth by the dedicated team at Mannai InfoTech in implementing QNB’s Digital Banking Experience. By seamlessly integrating innovative features and ensuring a user-centric approach, we have created a robust and secure platform that revolutionises the banking experience for QNB’s customers. This achievement reinforces Mannai InfoTech’s position as a trusted partner in supporting Qatar’s vision for a technologically advanced and customer-centric banking ecosystem”, said Binu M. R., Senior Vice President at Mannai InfoTech.

IBM implemented a microservices architecture using IBM’s Cloud Pak for Integration to revolutionise QNB’s digital banking with a hybrid cloud approach. IBM’s Cloud Pak for Integration is deployed on Red Hat OpenShift, a platform that provides a single, unified experience that connects applications and data across any cloud.

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