TCS, SLIDAC partner to enhance CX using TCS Digital Platform for Life

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TCS, SLIDAC partner to enhance CX using TCS Digital Platform for Life
TCS, SLIDAC partner to enhance CX using TCS Digital Platform for Life

To push out the TCS Digital Platform for Life and Pensions for Germany and Austria, TCS will set up a customer operations centre in Germany

To enhance the customer experience for its policyholders in Europe using the TCS Digital Platform for Life and Pensions, Tata Consultancy Services (TCS) has partnered with Standard Life International DAC (SLIDAC), a wholly-owned subsidiary of the Phoenix Group. The platform is powered by TCS BaNCS.

In the UK, TCS has had a long-standing partnership with the Phoenix Group, where its UK subsidiary, Diligenta, administers more than 10 million policies for the latter. The same enhanced digital experience has been extended by both organisations to policyholders in Germany and Austria, and thereafter in other European markets.

Through this partnership, to push out the TCS Digital Platform for Life and Pensions for Germany and Austria, TCS will set up a customer operations centre in Germany with capabilities to extend into other European markets. Comprising SLIDAC’s German and Austrian life and pension books to its platform and creating comprehensive, omnichannel, journey-based digital experiences for policyholders and advisors, TCS will initially transform and migrate more than 400,000 policies.

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