The three most important technologies which will help the industry in the very near future are AI, IoT, and robotics
This is an exclusive interview conducted by the Editor Team of CIO News with Maneesh Mahajan, Senior Director Information Technology at Jumeirah Group / Jumeirah Hotels & Resorts
We are living in exciting times where technology will continue to transform the world and improve human welfare. Many of the emerging technologies like Web 3.0, Metaverse, IoT, AI, and Robotics will have a profound effect on the hospitality world. In addition, the consumer in the digital age expects a positive and seamless experience every time we engage with them. These trends will redefine the role of technology in the hospitality world and result in creating new revenue models, automating operations, and transforming the guest experience for the industry.
The three most important technologies which will help the industry in the very near future are AI, IoT, and robotics.
Artificial intelligence has become an integral part of our lives. Whether it is an autonomous vehicle, online maps, or a simple predictive text in our email, humanity is increasingly dependent on AI. Considering the various initiatives across the hospitality world to focus on data, there will soon be numerous use cases of AI. In key dimensions of the hospitality business, AI will play an important role—it will not only generate new business models in the form of additional ancillary revenue, but it will also optimise the cost by automating operations and it will also transform the traditional guest experience at the properties.
The Internet of Things will also play an important role in the hospitality industry considering the fact that the next generation of sensors will not only help the hospitality world to track assets but will also generate important insights which will help the operations to provide personalised service to the guests. IoT based sensors in the room will be able to manage the energy better and it will also help to influence the interiors of the room based on the guest’s movement. The sensor will also capture the guest traffic and generate important insights on how, when and where they move within the property, which will help the operations and commercial teams to optimise their strategy.
We have all witnessed how precision robotics has evolved over the years. Tesla’s production line is already 75% automated. Amazon has recently launched new warehouse robots to bring precision to their operations and invent their way out of its safety problem. In the hospitality world, robotics will witness a stronger adoption and it will not be limited to the automated cocktail maker or the robot chef, but it will play an important role in assisting the operation workforce at the back of the house. Robots will soon be assisting the Housekeeping Operations to automate floor cleaning, cleanse rooms, take over luggage duties and deliver room services.
There are other technology trends like Extended Reality, Metaverse, Private LTE, and lab grown food which will help the hospitality world in the medium to long term. It is important for the hospitality world to keep an eye on the trends and experiment with the right use cases that are powered by technology, and cut through the technology noise and hype and focus on value-adding services.
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