Zendesk completes acquisition of AI-powered firm Tymeshift

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Zendesk completes acquisition of AI-powered firm Tymeshift
Zendesk completes acquisition of AI-powered firm Tymeshift

To help organisations track agent activity, productivity, and efficiency in real time, Tymeshift is an AI-powered solution built on Zendesk

Zendesk has successfully acquired the AI-powered workforce management (WFM) company, Tymeshift, the former said. Tymeshift, which has been exclusively built for Zendesk, simplifies the management of complex customer experience (CX) workloads.

To help organisations track agent activity, productivity, and efficiency in real time, Tymeshift is an AI-powered solution built on Zendesk.

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