Adoption of cloud infrastructure helped organisations to maintain business continuity without any disruption during the pandemic period
For every organisation’s digital journey, cloud computing remains as a vital cog. Adoption of cloud lets businesses scale data storage and computing power on demand, offers flexibility and reduces costs by decreasing on-prem servers.
As lot of organisations had already completed the adoption of cloud infrastructure, it helped them to maintain business continuity without any disruption during the pandemic period.
Narsimha Rao Mannepalli, EVP, Head of Cloud & Infrastructure Solutions and Infosys Validation Solutions, Infosys said, “Depending on the maturity of organizations and the stage at which they are, the benefits of cloud migration can range from cost, agility, expanding into new markets, building & launching new products & solutions, rethinking of product/solution delivery and to now improving resiliency and security posture”.
Radhika Ramesh, EVP – Global Delivery Center Head, CIS India, Capgemini said, “Cloud solutions are proving very beneficial in different sectors. For instance, manufacturers and media companies are able to better manage an increase in consumer demand”.
Adoption of cloud in the retail industry has enabled many players to move to or introduce an e-commerce Omni channel model. As cloud-based systems have helped banks to pivot to remote working and quickly upgrade customer-facing software, the banking industry has been greatly benefited with adoption of cloud.
In 2015, IndusInd Bank did cloud adoption and started its cloud journey with the implementation of private cloud iMegh.
Biswabrata Chakravorty, CIO, IndusInd Bank believes that multi cloud holds the key to long term growth and scalability. Over the last five years, the private lender has focussed on ensuring this was customizable and easy to consume for various applications and business owners. The Bank has been exploring a multi-cloud strategy for different workloads and has successfully moved some of the critical workloads to the cloud. “This is still in an early phase as the cloud has to be regularly reviewed for security and costs but we believe, on the basis the data we have seen, that it has helped in building resiliency and scalability”, Chakravorty added.
As per Umesh Padala, Chief Digital & Technology Officer, Star Health Insurance, cloud-native capabilities solutions helped the company achieve a faster time to market. “Hybrid cloud is augmenting digital transformations. Scaling up is a lot simpler where 3X volumes with 99.9% availability can be achieved. Connectivity and availability of platforms for remote operations has been made available easily. Significant automations were done on the existing operations to create a low-touch digital journey”.
For accelerating innovation and using the flexibility of the public cloud to drive solutions, Intuit, a financial software provider did adoption of cloud. The company has migrated over 400 applications with complex frameworks and highly sensitive information in six years.
Jyoti Ahuja, Director of Engineering, Intuit said, “This migration to the cloud has been an enabler towards delivering on our vision of being an AI-driven expert platform. Thus, we are leading the way towards scaling, building and deploying AI capabilities in the public adoption of cloud and have moved to AWS 100 per cent”.
Hinduja Global Solutions (HGS), a BPM company, to ensure high performance and accessibility, plans for cloud adoption for all of its internal enterprise applications. HGS uses a combination of cloud and on-prem for some clients.
Natarajan Radhakrishnan, President and Chief Innovation Officer at HGS said, “A significant benefit of using cloud is that it gives you tremendous flexibility. For example, if we are doing a lot of contact center work, we can record the calls, convert them to text, use AI and ML to identify client sentiments, do quality checks, respond to calls using a conversational bot, and thereby, reduce the need for human agents and enhance the customer experience. That said, cloud is not always the cheapest option, but it has a lot of other advantages”.
The firm’s data centre footprint has reduced. With the pandemic, there has been acceleration to enable all applications with cloud adoption. Radhakrishnan has launched a few internal projects on a Hybrid setup and by leveraging IAAS & PAAS offerings, he believes, HGS’ business has been seamless for its clients.
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