Avaya Enterprise Cloud follows the technical direction set by Avaya Experience Platform by building on an expanding technology alliance between Avaya and Microsoft
Avaya is enabling businesses globally to ‘future-proof’ their communications with Avaya Enterprise Cloud and is empowering organisations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud instance.
For contact centre and unified communications functionality, Avaya Enterprise Cloud provides a dedicated software instance hosted on Microsoft Azure.
While integrating seamlessly with premise-based technology, a capability in high demand from large enterprises everywhere, the solution enables organisations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud instance.
Taking this measured approach to the cloud is a national, non-profit healthcare organisation that is using Avaya Enterprise Cloud to deliver exceptional experiences for staff and patients while rationalising its premise-based estate.
To innovate on the customer experiences that it delivers while keeping core customer experience services stable, a major banking group in the United Kingdom is using Avaya Enterprise Cloud. Also, one of the Middle East’s largest banking groups is building a cloud journey for its contact centre infrastructure on the Avaya Enterprise Cloud platform.
Tim Sherwood, Global Vice President of Product Management at Avaya, explained how Avaya Enterprise Cloud reduces disruption for businesses on their journey to the cloud.
“Most large contact centres have premise-based call routing systems that are both complex and highly bespoke. These systems have very long lifespans, and customers have little appetite for enduring the disruption and fundamental business risk that replacing them entails. But every business is somewhere on the journey to the cloud, whether that’s to consume more advanced functionalities, rationalise parts of the infrastructure, or simply reduce the need to manage premise-based architectures. That’s where Avaya Enterprise Cloud comes in; the solution helps organisations enhance their communications solutions at a measured pace. And because many of the largest enterprise customers have standardised on both Microsoft and Avaya solutions, having Avaya Enterprise Cloud hosted on Azure provides an additional opportunity to benefit from their investments while connecting them with new, cloud-based capabilities,” said Sherwood.
Personalised configurations, a variety of migration and architecture options, and a flexible and scalable pricing model are also delivered by Avaya Enterprise Cloud.
Avaya Enterprise Cloud follows the technical direction set by Avaya Experience Platform by building on an expanding technology alliance between Avaya and Microsoft.
Avaya’s pure-cloud contact-centre-as-a-service (CCaaS) solution is also hosted on Microsoft Azure. Indeed, Avaya Enterprise Cloud can help organisations further augment their contact centre capabilities with the Avaya Experience Platform.
By enabling contact centre agents to see their presence, converse with colleagues, and move a call to the Teams environment through their Avaya agent desktop, Avaya’s solutions also offer Microsoft Teams integration.
“Hybrid deployments give organisations the flexibility to take advantage of the known benefits of the cloud while preserving their existing investments,” said Aragon Research CEO and Founder Jim Lundy. “Avaya’s enterprise-grade, industry-leading workforce communication and collaboration solution connects large workforces and provides streamlined implementation via standard reference architecture, including full-featured personalization and self-administration. Organisations can scale up or down with business needs and enjoy the freedom to innovate and grow without being locked into a single deployment model.”
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