Cyber fraud complaints on NCH rise, Government improving fraud redressal mechanism

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Cyber fraud complaints on NCH rise, Government improving fraud redressal mechanism
Cyber fraud complaints on NCH rise, Government improving fraud redressal mechanism

To prevent common cyber frauds such as financial fraud, job fraud and matrimonial frauds, it is important for consumers to be aware of the measures

The Consumer Affairs Ministry has tied up with its Home, Finance and IT/Telecom counterparts to improve cyber fraud redressal mechanism on the National Consumer Helpline (NCH) as cyber fraud complaints on NCH rise. Currently, for people to report cases of this type of fraud there is a national helpline 155260 under the Home Ministry.

Speaking to media, Nidhi Khare, Central Consumer Protection Authority (CCPA) Chief Commissioner and Additional Secretary in the consumer affairs ministry said: “To effectively address the rising number of cyber fraud complaints, we have collaborated with three agencies to improve cyber fraud redressal mechanisms on NCH”.

Indian Cyber Crime Coordination Centre (14C) under the Ministry of Home Affairs, National Payments Corporation of India (NCPI) and Telecom Regulatory Authority of India (TRAI) are the three agencies, she said.

Stressing on the need to raise awareness about cyber-frauds, Khare said advocacy material from various agencies have been published on NCH platforms.

To prevent common cyber frauds such as financial fraud, job fraud and matrimonial frauds, it is important for consumers to be aware of the measures, she said.

She added more details about digital payments on NCH can be found by consumers, especially on various modes of digital payments such as BHIM, BHARAT QR, IMPS, Debit cards, etc.

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