Many new technologies keep on coming, and you need to update yourself
This is an exclusive interview conducted by the Editor Team of CIO News with Tejas Shah, Head IT Application at Prince Pipes and Fittings
How did you plan your career path to be a successful technology leader?
I had always believed that moving out of my comfort zone was the key to achieving my goal. I started with the basics to understand the workings of processes and systems at the ground level and to know about initial challenges. Then, obviously, continuous learning and sincere efforts helped me grow and step up the ladder.
What challenges you faced in your career path and how did you overcome them?
One challenge that always keeps coming and needs to be addressed is customer or end-user satisfaction. Always imagine yourself in your customer’s shoes and then try to understand the actual problem and its solution. This will resolve most of your concerns, and that’s how you can grow in your career.
Second, I believe you should always maintain your cool in the face of adversity. Understand the exact cause, and then try to resolve the issue by providing a long-term solution. This will always help reduce repetitive efforts, and you will grow in your career path.
Finally, in the IT industry, many new technologies keep on coming, and you need to update yourself. This can only happen if you are eager to learn for yourself.
What are the challenges faced by IT leaders today while implementing digital technologies?
Digital technologies now have many new solutions. The most difficult situation is the integration of old legacy systems. Another aspect is identifying the precise requirements, aligning the technology accordingly, and finally providing a prompt response to support that system.
How can IT leaders overcome the challenges faced?
Once we have the business benefits sorted out and management is convinced, then the only things that matter are people and vendor management. Proactive steps have to be taken for this big change management effort to have the best adaptivity and acceptance by end users.
Any best practices, industry trends, or advice you’d give to fellow IT leaders to help them succeed professionally?
I’m still learning new technologies, so I’d advise staying in the learning mode and, most importantly, being open to change.
Also read: Technology leaders should promote digital collaboration
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