IT Infrastructure: Infosys, TK Elevator announce transformation deal

Infosys collaborates with Walmart Commerce Technologies
Infosys collaborates with Walmart Commerce Technologies

While improving availability of IT infrastructure, the collaboration will reduce overall IT operational costs

To extend the modernisation of the German elevator maker – TK Elevator’s (Information Technology) IT infrastructure in Europe and Africa, Infosys, on Thursday announced a seven-year global strategic collaboration with the former.

Infosys will consolidate the global service desk and workplace operations as part of the deal.

Artificial Intelligence-powered IT helpdesk services, digital workplace management, as well as network services, powered by its Cobalt suite will be provided by Infosys, according to an exchange filing.

By leveraging its deep domain expertise, and IT infrastructure modernization capabilities, the Bengaluru-based IT services provider will aim to boost cyber-security and enhance the digital experience for TK Elevator’s end users.

While improving availability of IT infrastructure, the collaboration will reduce overall IT operational costs.

“At TK Elevator, IT infrastructure is the core of our digital initiatives, and we continuously strive to provide state-of-the-art user services. With Infosys as a strategic partner, we are confident to achieve our target of automation, innovation and efficiency across the IT landscape,” said Susan Poon, global chief information officer of TK Elevator.

To enable their digital journeys, rendering their businesses more resilient, enterprises globally are repeatedly choosing cloud-based modernization solutions, said Jasmeet Singh, executive vice president and global head, manufacturing at Infosys.

“As we work towards establishing an engagement based on mutual trust and creating a value ecosystem, Infosys’ best-in-class solutions in LAN, digital workplace, cyber-security and infra, powered by AI and hybrid cloud, will drive operational excellence for TK Elevator globally,” Singh added.

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