Robotic Process Automation has reached the tipping point for large enterprise adoption, joining the mainstream as a company seeks to turbocharge digital transformation following COVID-19, according to the industry’s most detailed RPA impact report. Automation Everywhere, which gathered data from more than 4,000 consumers and surveyed hundreds of technology executives from Global 2000 and Fortune 500 businesses.
Providers must read market data and explore the current effect of RPA and future-oriented forecasts, discover that smart automation is rising in popularity, with the majority of companies (63 per cent) surveyed, either implementing RPA, or aggressively scaling up, as companies improve resilience in an uncertain climate.
According to the survey conducted by Enterprise Technology Research (ETR), organisations that either deploy or intend initiatives have reported that growing efficiency is their top priority, and the vast majority (78 per cent) have already realised these gains. If more than 100 bots were deployed, the companies said they were more likely to achieve their goals. After efficiency, shifting the workforce to more creative, higher-value jobs and cutting costs were the second and third most common reasons for RPA implementation. However, for those customers who deployed RPA over a period of time, a pandemic was the primary explanation for increased adoption.
In addition, Automation Anywhere data from the third quarter of 2020 shows that 67% of new customers opted for cloud RPA due to the speed of deployment and flexibility it provides as remote work remains successful in many organisations.
“The ETR survey and our own customer research exposed obstacles to the adoption of RPAs, such as IT infrastructure requirements and limited expertise. That’s why consumers are turning to the cloud for answers,” said Mihir Shukla, CEO and Co-Founder of Automation Everywhere. “Fueled by the global pandemic, cloud has become the platform of choice for RPA deployments, reducing the burden on IT resources and providing better security, reliability and a lower TCO than on-site solutions.”
Looking ahead, more than half (57 per cent) of companies plan to invest more in RPA and smart automation to increase employee efficiency and boost customer service, with the number of bots expected to double over the next 12 months.
“It is important for our employees at Salesforce to focus on creative work and innovation rather than on manual, routine business tasks,” said Wing Yu, Salesforce’s Senior Vice President of Business Technology. “That’s where the bots are coming in. “That’s where the bots are coming in. Working with Automation Everywhere we’ve saved over 40,000 hours already. As we move forward, we intend to empower the entire organisation with automated solutions that deliver value, reduce errors and increase productivity.”
The Now & Next: State of the RPA report blends Automation Anywhere consumer data with survey results to include insights, best practises, patterns and recommendations for companies actively implementing or preparing to deploy RPA and AI.
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