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HomeIndustriesOther IndustriesTCS to develop AI-based chatbot for healthcare patient care

TCS to develop AI-based chatbot for healthcare patient care

TCS will develop an innovative artificial intelligence-based chatbot, which could transform the way headache patients are diagnosed and treated at the centre in Liverpool

To develop an AI-based chatbot as a digital solution that will increase the productivity of specialists, reduce waiting times for patients, and enhance the experience, Tata Consultancy Services (TCS) announced its partnership with The Walton Centre NHS Foundation Trust (The Walton Centre).

The two organizations, to begin with, will focus on transforming the experience for outpatient referrals to neurologists. According to The Walton Centre, patients with headaches and a three-month average waiting period to be seen by a consultant, make up the largest number of such referrals. So, TCS will develop an innovative artificial intelligence-based chatbot, which could transform the way headache patients are diagnosed and treated at the centre in Liverpool.

The chatbot will interact with patients being referred to a neurology or headache specialist and through a structured set of questions; it will collect details of their condition and the symptoms. This will be used to compile a detailed medical history which clinicians can review before the first appointment with that patient and recommend a further course of action.

A patient, depending on the clinician’s assessment, may be put on a fast-track to be examined by a consultant or offered guidance on alleviating symptoms while they await their turn. The chatbot will reduce the need for specialist consultants, whose time is very scarce, to spend their first appointment asking those questions. This will enhance their productivity and help bring down the waiting time for patients. To help patients prepare for, and get the best out of their first appointment, the chatbot will also provide useful information.

To ensure clinical safety and effectiveness, the solution, which will be developed as a prototype, will leverage cloud native, serverless technologies and conversational AI.

Dr Anita Krishnan, Divisional Clinical Director for Neurology, The Walton Centre and a Consultant Neurologist specialising in headaches, said: “Technology is a huge part of medicine and it’s exciting to work with TCS to create a new artificial intelligence-based solution which will help our patients. The chatbot system also has potential to be extended into other areas of medicine, which could benefit even more patients. We are working closely with TCS and our other specialist partners to ensure the new solution is effective and safe and improves efficiency and patient outcomes.”

Shalini Mathur, Business Unit Head, Public Services for UK, Europe & ANZ, TCS, said: “We are pleased to partner with The Walton Centre to transform patient care in UK using next-gen technologies. These technologies and solutions will help reduce waiting times for patients while improving the productivity of specialist consultants. This creates a blueprint for similar digital innovation in other clinical settings.”

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