For Telstra involving details of unlisted customers, the privacy breach is the second incident in a year
Telstra has disclosed a privacy breach involving over 130,000 customers whose details were mistakenly published online via Directory Assistance and the White Pages when they should have been unlisted.
The Australian telecom company’s chief financial officer Michael Ackland said it is “in the process” of notifying the impacted customers and removing their listings.
The telco is “conducting an internal investigation to better understand how it happened and to protect against it happening again,” Ackland apologised and said.
“A misalignment of the databases used to provide” Directory Assistance and the White Pages led to the details of customers that elected to be unlisted, being mistakenly listed, he said.
“Customers’ names, numbers and addresses” are the impacted data.
The telco said, in the privacy breach “no cyber activity was involved.”
It is offering impacted customers support via IDCARE.
For Telstra involving details of unlisted customers, the privacy breach is the second incident in a year.
Telstra, this time last year, was penalised A$2.5 million (S$2.3 million) for failing to upload information about whether over 115,000 customers wanted an unlisted or silent phone number to the integrated public number database (IPND).
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