Digital workflow company ServiceNow to double India headcount

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Digital workflow company ServiceNow to double India headcount
Digital workflow company ServiceNow to double India headcount

While the digital workflow company doesn’t give country-specific data, about 15% of its global workforce of over 19,000 is currently in India

As the digital workflow company ServiceNow gears up to double its size globally, it could double its India headcount in the next few years, said chief executive Bill McDermott.

It was likely that the India development centre would soon be bigger than its main facility at the US headquarters, said McDermott, who was in India earlier this week as part of a larger global tour to meet clients.

“We are going to double it in the next couple of years. It is already almost the size of the United States development centre,” McDermott said.

While the digital workflow company doesn’t give country-specific data, about 15% of its global workforce of over 19,000 is currently in India. McDermott said the shortage of digital skills is a global problem, which is why companies needed to look at employee experience beyond just an HR requirement.

“Some technology companies have up to 40% turnover. It is very hard to run a successful company if every couple of years you have a brand-new company. You lose that institutional knowledge. All the rules have changed and I firmly believe that you have to be on the side of the people,” he said.

The pandemic-led acceleration in digital transformation and shift to the cloud continues to drive business for the Santa Clara, California headquartered firm. The digital workflow company reported a 22% year-on-year growth in customers and subscription revenues of $1.65 billion, up 29.5% for the second quarter of 2022.

Companies that have built the foundation on the ServiceNow platform like their service management and operations management are now going ahead with other areas like employee experience and building innovation to deal with areas like ESG.

“Companies are looking for a lot of these solutions out of a box. It is the only way to service their customers so they can maintain loyalty and grow,” he said.

To take it to clients around the world, the digital workflow company, last week, announced its new Tokyo ESG Management solution, and is working with companies like LTI and Mindtree, among others. This end-to-end solution brings together siloed data and allows individual organisations to establish and document ESG goals and KPIs.

To help customers meet data residency requirements, the digital workflow company, earlier this year announced the launch of two data centres in Mumbai and Bengaluru and said it would train 18,000 people by the end of 2022 in order to meet the demand of ServiceNow product specialists. Globally, McDermott said, the company intended to hire and train up to 250,000 partners in the next couple of years.

As most Indian IT firms help clients build solutions on their platforms, they now have a dedicated ServiceNow practice.

Infosys, a long-term partner, has been working with the digital workflow company for a decade and is now building their own business from the inside out on the ServiceNow platform.

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